Sub-Processors
Effective Date: April 1, 2025
Feather Financial Inc ("Feather") uses a limited number of trusted subprocessors to help provide, maintain, and support our AI-based voice and text agents for the lending industry. We are committed to transparency and accountability in how we process data, including disclosing the third parties we work with.
Jurisdiction and GDPR Applicability
Feather Financial Inc is a U.S.-based company, and our services are currently offered only within the United States. We do not target, market to, or process personal data of individuals located in the European Union (EU) or European Economic Area (EEA).
As such, the General Data Protection Regulation (GDPR) does not apply to our operations at this time.
However, we are committed to strong data protection practices and follow industry standards for privacy, security, and transparency. Should Feather begin offering services to EU-based individuals or organizations in the future, we will revise our data protection policies and subprocessors page accordingly.
Current Subprocessors
To ensure the highest level of service and security, Feather partners with subprocessors that have demonstrated robust data protection measures. Below is a list of our current subprocessors:
Subprocessor | Purpose | Location |
|---|---|---|
Amazon Web Services, Inc. | Cloud infrastructure and hosting | United States |
Porter Technologies Inc. | Deployment and infrastructure management | United States |
DeploySentinel, Inc. (dba HyperDx) | Logging, observability, and monitoring | United States |
Twilio Inc. | Telephony services and voice calling | United States |
OpenAI OpCo, LLC | AI-powered conversation models | United States |
Deepgram, Inc. | Speech-to-text and voice transcription | United States |
Cartesia AI, Inc. | Voice and call intelligence functionality | United States |
All customer data processed by Feather and its subprocessors is stored and handled exclusively within the United States.
Subprocessor Change Notifications
We are committed to notifying our paying customers of any material changes to the subprocessors that may affect how their data is processed. These notifications are sent via email and apply only to changes relevant to the customer’s use of Feather services.
Security & Confidentiality
Each subprocessor Feather engages is required to meet our strict standards for data protection, confidentiality, and security. We ensure subprocessors:
Only access data required to perform their functions
Are contractually bound to maintain the confidentiality and security of data
Have implemented appropriate technical and organizational measures to protect customer data
Questions or Concerns?
If you have any questions or concerns about this page or our data practices, please contact us at:
📧 support@featherhq.com